Privacy Policy and Coaching Disclaimer

[HAVE THIS POLICY REVIEWED BY A SUITABLY QUALIFIED LEGAL PROFESSIONAL BEFORE PUBLICATION] Last updated: [ADD DATE]

1. Who we are

This website is operated by Titali Life Coaching, the coaching practice of Heloise Visser (“we”, “us”, “our”). We are the responsible party for the personal information collected through this website, as defined in the Protection of Personal Information Act 4 of 2013 (POPIA).

• Email: heloise@titali.net
• Telephone: 082 443 2791
• Service area: Rustenburg and surrounding areas (in person); South Africa and abroad (online)
• Information Officer: [CONFIRM INFORMATION OFFICER NAME]

2. Information we collect

We collect only the information needed to respond to you and provide our services:

• Contact details such as your name, email address, telephone number and location.
• Enquiry details such as the service you are interested in, your preferred meeting format, date and time, and the information you choose to share about what you would like help with.
• Technical information such as your IP address, browser type and pages visited, collected through essential cookies and, only with your consent, analytics cookies.

Please do not share sensitive health, medical or financial information through the website forms.

3. How we use your information

• to respond to your enquiry or discovery-call request;
• to arrange and provide coaching, mentorship, training or speaking services;
• to communicate with you about your sessions or event;
• to keep appropriate records and meet legal obligations;
• to maintain the security and performance of this website.

We do not sell your personal information. We will only send you marketing communication if you have given your consent, and you may opt out at any time.

4. Legal basis for processing

We process personal information with your consent (for example, when you submit a form and tick the consent box), to take steps at your request before providing a service, to perform our agreement with you, and to comply with legal obligations.

5. Sharing your information

We share personal information only where necessary with trusted service providers who help us operate this website and our practice, such as website hosting, email delivery, video-conferencing and, where you have consented, analytics providers. These providers are required to keep your information secure and confidential. Some providers may store information outside South Africa; where this happens, we take reasonable steps to ensure an adequate level of protection as required by POPIA. [LIST SERVICE PROVIDERS, e.g. WEBSITE HOST, EMAIL PROVIDER, ZOOM, GOOGLE ANALYTICS]

6. How long we keep information

We keep personal information only for as long as it is needed for the purpose for which it was collected, or as required by law. Enquiries that do not lead to a coaching relationship are deleted after [ADD RETENTION PERIOD, e.g. 12 MONTHS].

7. Security

We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access, including secure (HTTPS) connections, access controls and regular software updates. No method of transmission over the internet is completely secure, but we work to protect your information.

8. Your rights

Under POPIA you have the right to:

• ask whether we hold personal information about you and request access to it;
• ask us to correct, update or delete your information;
• object to the processing of your information, including for direct marketing;
• withdraw your consent at any time;
• lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.

To exercise these rights, email heloise@titali.net.

9. Cookies

This website uses essential cookies so that it works properly. Analytics or marketing cookies are used only if you agree to them through the cookie banner. You can change your choice at any time using the cookie settings link or your browser settings.

10. Links to other websites

This website links to other websites, such as LinkedIn and Facebook. We are not responsible for the privacy practices of those websites.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Coaching disclaimer

Coaching and mentorship offered by Titali Life Coaching are developmental services that support clients in clarifying goals, gaining new perspectives and taking action on the changes they choose.

• Coaching and mentorship do not replace medical care, psychological treatment, counselling, therapy, legal advice or financial advice.
• References to neuroscience describe principles that inform the coaching approach. They are not medical, clinical or psychological claims.
• Results depend on each client’s participation, circumstances and commitment. No particular result is guaranteed.
• If you need medical or psychological support, please consult a qualified professional. In an emergency, contact your local emergency services.
• Personal information submitted through this website is handled according to this Privacy Policy and the requirements of POPIA.